While LL was very quick to fill my order, dispatching in less than 12 hours, I waited patiently for a month for my order to arrive (no fault of LL). Confirm you will take your repackaged items to your local drop off location based on the returns service you have chosen (Royal Mail, UPS or DHL). This style also adopts our soft stretch denim blend for all day comfort.Slim - This is our most relaxed silhouette so no part is strongly hugging your body, with a slight taper toward the leg opening to where it sits just right, with a slight stacking. Good quality and design for a fair price. We hope to still keep you as a loyal customer and we are sorry for the inconvenience caused. We use dedicated people and clever technology to safeguard our platform. bad services they send me the wrong shirt, and i cant even think about all this shaninigans of semding back waiting for the shirt waste of time, and the shirt is not even the same price bad look. Product is good quality for the price. This site has limited support for your browser. Stay current with updates from our social channels. "Limited Offer: Buy 1 item get 10% OFF, 2 items 15% OFF, 3+ items 20% OFF". Stay current with updates from our social channels. Never had the brand before but they certainly run small. Please contact: support@legendlondon.co Returns Address (please fill the returns form ): Optional This is urgent Select an option This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Shop our range of popular Legend* stretch denim, with 3 different fit types to choose from. Hello, Thank you for leaving a review. SHOP NOW, EU Customers: Zero duty fees on orders up to 149 EUR (Any additional costs are calculated in checkout), SKINNY JEANS RIPPED & REPAIRED - DARK BLUE, STRAIGHT LEG JEANS - BLACK DESTROYED LEFT KNEE. We are offering a 5% bonus for customers who opt for our Store Credit which can be used on our website to purchase a new item altogether. But because or your horrible international rules and regulations I am giving you guys a 1 star. Skinny Fit. This site has limited support for your browser. Love to come back with an order. Hello, Thank you for leaving a review. - Legend London team. - Legend London team. A very satisfied customer. Perfect cut, perfect colours. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. So we picking The View. We are so sorry to hear this. 38 Chancery Lane London WC2A 1EN . Love to come back with an order. Monday to Friday: 09:00 - 17:00 Saturday: Please send email to experience@legend.ng to book an appointment. Once your refund is processed, it may take up to 5 days for it to clear with your bank. The naming of products is just confusing. Paid 10 for delivery and havent been offered a refund either. This figure can vary depending on the value of the parcel. They could just send me the same items to another address since I'm no longer where I was before. Hello Blaze, Thank you for leaving a review. Spray-on - Is our tightest fitting jean and especially popular amongst athletes with bigger thighs. The jeans look great and are very comfortable, by the way! Our soft stretch denim blend is again prominent in this fit. Please also be aware that we are currently in the process of updating our returns system :) - Legend London Team, Amazing service and amazing jeans! If the returned item (s) is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. However we need to exchange two items, one for a different size and one for a different product. The jeans fit perfectly and compliment the leg gains nicely. Month later still have no package and tracking doesnt seem to be working still says it never moved. Will always be my top place for jeans. The end result was creating an establishment that delivers a classic grooming environment for men where highly skilled barbers deliver the finest hair cuts. I received sameday/next day replies, even when you take into account the time difference. My husband and I got married on Friday 17th February and had delivered to have a night away. Not the easiest transaction! We are so sorry to hear this. ", "My husband loves these jeans, he says they are the most comfortable jeans he has worn and loves how much they stretch", "Everything about Legend is amazing! The shirt i have doesnt event fit. SKU 9744825. Will never coming back to them. Hello Leo, Thank you for leaving a review. Cant wait for new collection! Legend London uses cookies to provide you with a better online shopping experience, tailored to your preferences. Phenomenal Product! - Legend London team. I made an order and it changed to the wrong size, I emailed straight away for the size to be corrected and got an email confirming the size was changed in my order, but when the clothes arrived nothing was changed and I have was to post back the clothes that was the wrong size, now I am away and you have posted the top and no one will be home to sign for it. I communicated this early to them and they assured me everything is fine. Returns Address (please fill the returns form): This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. They knew we were a newly married couple so put towels in the shape of a heart on the bed with red rose petals.We had booked the dinner, bed and breakfast option and can say that the food and accommodation was exceptional.We would definitely stay there again. I received sameday/next day replies, even when you take into account the time difference. 144.50. We are so sorry to hear this. I find it so hard to find a pair of jeans that fit well, but these jeans fit brilliantly! Bought 2 pairs of pants that were great fit and quality so ordered a pair of Jeans that ruined after a couple of washes. LEGEND* (@legendlondonco) Instagram photos and videos legendlondonco Follow 2,155 posts 191K followers 3 following LEGEND* Jeans that fit. We want you to be totally confident about every order you place so we offer Free UK Exchange, meaning you will only be liable for the delivery cost to send the item back to our warehouses, however we will cover the shipping cost of the exchanged item(s) to you. SHOP NOW, EU Customers: Zero duty fees on orders up to 149 EUR (Any additional costs are calculated in checkout). I have also sent them an email with a screeshot but never got any reply. Find out how we combat fake reviews. Or book now at one of our other 15370 great restaurants in London. For me a pair of jeans have never lasted longer than 10 months. However, They just emailed me telling me the order might have been lost and they will need couple of week to investigate before they reship the order !!!!!!! We are so sorry to hear this, our customer service team are currently looking into this for you and this will be resolved as soon as possible. Please could you contact us on support@legendlondon.co with the subject as 'Trustpilot' and our team will help to resolve this for you. The others are too small. We recommend that our customers go with their usual waist size for our jeans as they fit true to size. Thank you so much for your patience. Do you agree with Legend London's 4-star rating? View Legend Presents (www.legendlondon.co) location in Greater London, United Kingdom , revenue, industry and description. Customer Service was able to get the ball rolling again when my package was stuck in Canadian Customs. . I felt that my concerns were being treated seriously and with a sense of urgency. I recently bought a few gifts and was pleased with the items. This site has limited support for your browser. Stay current with updates from our social channels. View Legend's Email (It's Free) 5 free lookups per month. We will process your return usually within 7-14 days. It took a month and a half to get my shipment to Canada and was frustrating as I never knew where my package was. CONTACT US How to reach us: Our customer service team is available via email at help@thelegendsbrand.com. Do you agree with Legend London's 4-star rating? . So we picking The View. We placed an order for 4 items, products arrived quickly. If you do not hear from us within the allotted time please email us on support@legendlondon.co, "Limited Offer: Buy 1 item get 10% OFF, 2 items 15% OFF, 3+ items 20% OFF". "Limited Offer: Buy 1 item get 10% OFF, 2 items 15% OFF, 3+ items 20% OFF". EU Customers May Now Shop From Our Mainstore Here. I will get this order probably by April !! They feel amazing on and offer such a great variety. I bough 3 of the same trousers and all have different names. I paid addionally almost $100 just to return them. SHIPS FREE. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I have ordered few jeans from the past and I loved the quality, However, their management team ( or shipping team ) is terrible !!!! Good quality jeans and really comfortable. Tottaly dissapointed. The quality is excellent and the stretch fit is great and very comfortable.This has quickly become my new favourite brand and I anticipate making another order soon. This site has limited support for your browser. Here are 8 tips for writing great reviews. We're creating initiatives to support players across Scotland, Wales, and Northern Ireland as well . Jeans made with luxury fabric, attention to detail and an engineered approach to fit. ABSLOUTLEY AWFUL EXPERIENCE !!! Companies can ask for reviews via automatic invitations. I have friends with legend jeans who have never had any issues so put it down to a defective pair. Anyone can write a Trustpilot review. Ended up costing me a fortune to return using Royal Mail and having to print the forms myself is ridiculous. 164.50. What's funny and sad is they could actually fix my problem with a simple touch. To also give you a peace of mind we accept Returns on all products within 14 days of receiving an item as long as the item is still unworn, undamaged, unwashed, clean, and with original tags on. Only one pair had a description whereby it recommended a size up so I purchased a size up. I emailed customer services on the Thursday and Rachel replied instantly and and I received a new pair today, Monday,4 days. Also the hoodies are very comfy, soft and very good material, highly recommend. I ordered from them since the January 6t and the order never came as we speak. The items are still not delivered as we speak. If you haven't already, please contact us at support@legendlondon.co so our team can help to resolve this for you. The best jeans i ever have! Note : will update this if need be when I get the pants. We will be sure to look into this issue to avoid this going forward. I had started to lose my pateince, but LL's customer service was always on! Legal Name Legend London Company Type For Profit Contact Email support@legendlondon.co Lists Featuring This Company Harrow Companies 335 Number of Organizations $3.4M Total Funding Amount 12 Number of Investors Track Fashion Companies (Top 10K) 9,934 Number of Organizations $85.6B Total Funding Amount 9,817 Number of Investors Track Our jeans are made with utmost art and perfection. Rachel to be exact. Will definitely order more. Please follow our returns system via our website to exchange for an alternative size of your choice. SHOP TROUSERS LEGEND (LONDON) LIMITED UK company, Company number: 03101750, Incorporation Date Sep 13, 1995;, Address: ENGLAND, LONDON, 8 EAST CLOSE, W5 3HE . My first experience with LL wasnt great. We are so sorry to hear this. We recommend switching to Edge, Chrome, Safari, or Firefox. 1 Balloon St Manchester M4 4BE . I really dont understand the below 5* reviews! $22800. Winterstrae 2 I must confess, top quality at a fair price. This time around, the distribution was incredible (DHL vs Royal Mail) and I received my international order in 4 days which is pretty incredible and I love each piece (chinos are amazing!). 3+ ITEMS 20% OFF. I can understand returns, but to charge customers for exchanges with a product they cannot try on or sample before purchase isnt acceptable. After a long wait, the long-awaited jeans and pants arrived at my home. They knew we were a newly married couple so put towels in the shape of a heart on the bed with red rose petals.We had booked the dinner, bed and breakfast option and can say that the food and accommodation was exceptional.We would definitely stay there again. Here are 8 tips for writing great reviews. 3+ ITEMS 20% OFF. The only good thing was the customer support which was always really responsive. So have to pay to exchange one pair and refund another because the size up is out of stock. Company is clearly not setup to deal with order volume or customer returns. A very satisfied customer. We returned the items, recorded delivery, no voucher and zero response from support despite emailing 4 times. We also ensure all reviews are published without moderation. The button on the waistband came out and then kept coming out every time I pushed it back through. Shop our range of popular Legend* stretch denim, with 3 different fit types to choose from. Companies can ask for reviews via automatic invitations. 2 ITEMS 15% OFF. Was worried there would be a problem returning but Rachael at customer services exchanged them without question, she was very friendly and easy to deal with. To find out more please visit our Privacy Policy. SKINNY JEANS RIPPED & REPAIRED - DARK BLUE, STRAIGHT LEG JEANS - BLACK DESTROYED LEFT KNEE, "Cant stop shopping from here. Ordered jeans for Saturday delivery turned up Tuesday and when they did I was extremely disappointed that they didnt fit. Once we receive and verify your returned items your new replacements will automatically be sent out to you. Calculate your size. Being an international situation I was gunna give up but Rachel made it painless and I cannot thank her enough. However, They just emailed me telling me the order might have been lost and they will need couple of week to investigate before they reship the order !!!!!!!