Here is what we cover: We will replace, free of charge*, any diamond, emerald, ruby or sapphire covered by this Guarantee if it chips, breaks, or is lost from its original setting during normal wear.
KAY KONECNA Demi-Fine Jewelry for Women - Shop Now on FARFETCH A company you know and trust.
The Untold Truth Of Kay Jewelers - TheList.com Need Assistance? Contact our Customer Care Team Today. One customer, Makenzie Balderson from Richmond, Virginia, told BuzzFeed News her nightmare experience with Kay was a huge stress on her wedding planning. Unsubscribe at any time. If you do not see your ring size listed for a ring you like, please visit the KAY Outlet store nearest you to determine if a ring can be ordered in your size. My ring is absolutely beautiful and the employees at the Oglethorpe Mall location went above and beyond outstanding customer service!! Learn more How To Contact Kay Jewelers Corporate Office Headquarters HQ. There can be some limitations, so pay attention.
KAY Jewelers Credit Card - Home - C.comenity.net May 23, 2022 4:52pm Case #[protected] was to be escalated to a supervisor. Get questions answered and resume your conversations easily! .owl-carousel .owl-controls .owl-pagination .owl-page.active span { How long do I have to pick up my merchandise? Their customer service department should be called sewage department coz all I want to do is take a huge dump on their whole team. This is the 2nd employee they have let go that was a wonderful . Clear Filters. A special ordered item is created upon request. I asked to return them and Share your photos and videos with others to prove the truth of your words. Click Here to learn how to determine your ring size. Budapest. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. I got an email on December 29th saying I would get my refund in 7 days. Totally understandable. The gold in the ring alone is worth more than $600 if I took it to sell just the gold. This is a great jewelry store to get anything my wife wants. There was no one in the store but workers standing around . It looks like your microphone is disabled. I gave them the ring to have it repaired and they have lost my ring and will not replace it. I also have a contract that states you will replace any damaged or missing diamond. My husband surprised me with a beautiful kay jewelers wedding ring I loved it diamonds on the bottom and the top really love it they did a great job with it . The sale associated was so patient and polite and very helpful. Check Kay Jewelers order tracking status and View the latest delivery statuses of your Courier, Parcel, Package, Shipping online in seconds. Kay Jewelers customer service. Can I have someone other than me pick up my order? The very next day its 30% off and this store will not give me the additional 5%. I would highly recommend kay.com for your jewelry purchase. Customer Support Phone Number: 1-800-527-8029. I bought 2 rings from kay. Discuss the issues you have had with Kay Jewelers and work with their customer service team to find a resolution. So don't forget to put the discount to use. Our interactions were all over the phone but she went above and beyond to get me exactly what I wanted and was looking for. That's why we offer several ways to pay. Also apply for our NEW Concierge position for the holiday season. When you purchase a ring on kay.com, you will be shown the size (or sizes) in which the ring is available. I was told they couldn't resize them, which seemed odd for a 'jewelers'. .main-header .primary-navigation ul li.nav-link.active .desktop-nav-link a { It should NOT be this hard to get my money back. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. For payments and other help, contact Kay credit card customer support at 855-506-2499. Learn more Both gifts from my husband were purchased at this store and I had the receipt. Kay Jewelers has a consumer rating of 1.59 stars from 29 reviews indicating that most customers are generally dissatisfied with their purchases. Top of the Page, What determines the price of a diamond? I suggest you find a better place to buy your Jewelry if you want good service.
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Christian Hernandez - Store Manager - Kay Jewelers | LinkedIn Customer service associates can be reached through the following methods: Market Force Contact Form: https: . About. I want my phone conversation, which was recorded according to Fahim at customer service, reviewed for all the information that was told to me on that call. Immediately receive the case number. Desired outcome: I show up to Kays, to have it replaced, send it off and then 6 weeks later get a phone call explaining it would be 6,500$ to replace. I purchase a change from Kay jewelers and I had to take the train back because they got wasted and was causing a rash on my chest. If you want to save big on your KAY Jewelers purchases in the future, you can go through this part for some inspiration. Address: Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333-4600 USA. My store experience at Kay Jewelers was absolutely amazing. I absolutely will never shop with Kay's again!!! If your finger is a different size, we can adjust the ring.
Sales Associate / Jewelry Consultant - Kay - Town Center at Cobb Recently my boyfriend lost his mother and inherited her belongings. Compare Payment OptionsGift Cards. Compare Coupons patiently and you may be able to get a 10% OFF. The biggest issue besides the whole mess they have in that store is that the associate did not give my ring unless of a sign a general release that is manipulative and definitely should not even be legal and I will look more into it. Top of the Page, Why do you measure jewelry in millimeters? Saturday: 10 AM 10 PM ET. That didnt help me at all. She found the exact ring at another kay store in riverside. Kay lets customers design their own rings so they can ensure their wedding or engagement rings are unique. NOTHING LIKE HAVING MY LIFETIME WARRANTY.. she was so patient and understanding. Ring sizing service will take up to three additional business days. My wedding band is missing I call several times and no one knows where my wedding band is that I paid for already. You have added the max number of Favorites. Product shipment, payment, communication, billing, and any kind of service-related complaint about Kay Jewelers can be filed via the specific Kay Jewelers complaint section. Kay offers customers credit options to help them finance their purchases. That's why we guarantee our diamond and color gemstone jewelry for a lifetime, as long as 6-month inspections have been performed and documented by an authorized representative. Sonya took the time to contact several Kay's to try nd track the band down. On Jun 10, 2022 3:16pm - called and Spoke with Theresa for 46 minutes. On Christmas Day when I opened my gift, my brand new 1 carat tennis bracelets was missing a diamond. Thanks again Ashley! I wouldnt recommend this place at all. Monday to Friday: 7 AM 1 AM ET. It was a great relief to have it arrive so soon.
Wedding, Engagement & Fashion Jewelry - Billings, MT - Kay The best part is that she did this on one of the busiest weekends for Kay Jewelers! You have added the max number of Favorites. Thank you, you have successfully subscribed to our newsletter! Returning your KAY purchase is easy. What address can I use? I paid approx. Thankyou Bri sincerly Angela C, Recently I had to have my Movado repaired and took it to Kay Jewelers on Sunset Blvd in Lexington, SC.From the first day I received outstanding customer service from the Associates and the store manager. First, browse the site and add the items you want to purchase to your shopping bag by clicking on the black "Add . When you purchase our Extended Service Plan, we will make any covered repairs needed, up to the amount of the purchase price, at no additional charge.*. MORE+, Save up to 10% OFF on KAY Jewelers items. The whole experience has been awful, do not shop at Kay! That's a great deal. Two REAL jewelers have stated that it in fact can be repaired. color: #515666; Why do you measure jewelry in millimeters? I recommend that you find a different jewelry if you want it repair right and if you want the ring returned back to you. I want to speak to a DISTRICT MANAGER. From warranties to orders, Customer Support can answer all your questions. they offer a 30-day return policy, free shipping on orders over $50, and a lifetime warranty on all of their jewelry. } I then changed the delivery to a UPS drop-off location so it wouldn't get lost to an address that didn't even exist. Kay.com will not accept the return of merchandise picked up at the store. I asked my sister who had sent her jewelry for maintenance and fixing and she said she never signed the release and I knew that because no one should and wouldnt sign that. Please call Customer Care at 1-855-506-2499 (TDD/TTY: 1-800-695-1788) to discuss how we can help. Desired outcome: The diamond came out four days later! Contacted Kay Jewelers. KAY Jewelers online customer service is designed to help customers ease concerns in their mind to the full extent, running from color differences, quality problem and delivery, so that customers can experience the perfect consumption. Went to file a complaint directly with Kays, & I got from them - if I would have brought it in for my 6 month inspection, then I could have purchased the warranty & I wouldnt be in this spot. The company provides customers who purchase and own their jewelry a number of services, and by purchasing an extended service plan, these customers can take advantage of the jewelers' services for the life of the product. It was three rings together. Kay Jewelers is now hiring SEASONAL, PART-TIME, and FULL-TIME team members! Facebook. I took it in for repair that day. Cancelled order and full refund because it was within a half hour of purchase. I called her desperate to find a band for my wife that was getting discontinued. Wife wore the earrings once in January. . I still had the Diamond, so that was to remount & fix the prong. I have bought two Jewelry pieces from Kay Jewlers 1 chain and 1 ring. Kay JewelersPO Box 740425Cincinnati, OH 45274-0425 This is the WORST business to deal with. Great Staff and very pleasent and helpful. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. Went back to the store Ive lost the large 1ct diamond in the center of my ring, due to a prong completely busting off. (Cleaning and inspections are not available at kay.com.). When will my credit card be charged for my in-store pick up? The opportunity to save $25 OFF is not common. I purchased a 1 1/2 ct. tennis bracelet in 2012, and unfortunately it has been broken and repaired four times. $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. Since your jeweler can't repair my ring, I would like to take my ring to a jeweler who can repair it, and have the repairs paid for by Kay. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site.
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